Staff ask. Your documents answer.
Employees type a question in plain words and get an answer taken from your own documents, with the source shown. No searching through folders.
Can I send a customer's phone number to a colleague on chat?
Only if they need it for their role. Check who is asking first, and use the approved channel instead of a personal chat.
Source: Data_Protection_Policy_v3.pdf, section 4
And if the request comes from outside the company?
Send it to the privacy officer. Do not reply with any personal data yourself.
Source: Data_Protection_Policy_v3.pdf, section 4